I was creating a video the other day about linking a Sage 100 RMA to a Sage CRM Case and it occurred to me that very few people realize just how easy it is to record a Customer Service issue in Sage CRM based on an email. 

This short (3-minute) video shows you how.  And here is the original video about linking the RMA.  The RAM video also displays on our Sage 100 page. 

Dan Cousins has been managing CRM projects for over 20-years. He and the team at My CRM Manager have distinguished themselves by being incredibly effective at helping companies maximize their investment in integrated CRMs. Dan has routinely been asked to speak at national Sage sponsored events.

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